At Rahi eShop, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help make the return process as smooth as possible.
🛍️ Return Eligibility
We accept returns within 3 days of product delivery, under the following conditions:
The item must be unused, unwashed, and undamaged.
The product must be returned in its original packaging with all tags, accessories, and manuals (if any) included.
A valid proof of purchase (e.g., order confirmation or invoice) must be provided.
The item must not be damaged, altered, or broken due to customer mishandling.
⚠️ Note: Products damaged due to customer misuse or neglect will not be eligible for return or refund.
🚫 Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
Beauty and personal care items (for hygiene reasons)
Undergarments
Digital products
Items purchased during clearance sales or special promotions (unless defective)
💸 Refund Process
Once your return is received and inspected:
We will notify you via email or message.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method or via bank transfer/e-wallet where applicable.
🔁 Exchange Policy
If you’d like to exchange an item due to size or color, please contact us within 3 days of delivery. Exchanges are subject to availability.
📦 Return Shipping
Customers are responsible for return shipping unless:
The product was received damaged or defective
A wrong item was delivered
We recommend using a trackable courier service for returns.
📨 How to Request a Return
To initiate a return, please contact our support team at:
Email:support@rahieshop.com Subject: “Return Request – Order #[Your Order Number]” Include: A brief reason, photos (if damaged), and preferred solution (refund or exchange)
